Frequently asked questions.

Concrete answers: assets, fees, limits, funding, timing, and a section for businesses. Figures in [brackets] are being confirmed before publication.

Assets & products
Which assets can I buy, sell or send?USDT, USDC, BTC and ETH. BNB, XRP, SOL, TRX, HYPE and FIGR_HELOC are available through the OTC desk on request. We do not list Litecoin or long-tail tokens.
What products do you offer?Buy & sell (platform), OTC desk, cross-border stablecoin payments for businesses, payment gateway, and an on-ramp/off-ramp API. A white-label platform is planned for 2027. Individual cross-border transfers are planned for Q1 2027.
Do you hold my crypto?No. TokenNest is non-custodial: after settlement your crypto goes to a wallet address you provide. We do not operate client "cold storage".
Fees
Buy & sell on the platform{{ fee.F01i }} spread depending on asset and size; no fixed fee. Withdrawal at network cost.
Stablecoins (USDC, USDT, EURC){{ fee.F08i }} to buy or sell against CAD or USD.
OTC deskQuoted as a spread on the reference price, {{ fee.F11i }} depending on size and asset; disclosed in the quote; no separate commission.
Cross-border payments (business)All-in under 1% of the CAD amount plus network fee at cost (~$1). Volume tiers {{ fee.F53b }}.
Payment gateway{{ fee.F15b }} per payment; no setup or monthly fee.
Funding & withdrawalsInterac e-Transfer and EFT free both ways; outbound wire {{ fee.F31i }}; crypto at network cost.
Limits
Individual limitsIndividuals: the Interac e-Transfer per-transfer limit is set by your bank (typically {{ fee.F26i }}), up to your account limit of {{ fee.F36i }} — higher on request with source-of-funds. Businesses: {{ fee.F26b }} per Interac e-Transfer, in and out; wire for larger amounts.
Business limitsSet at onboarding based on declared activity; $1M+ CAD per batch available for cross-border payments with supporting documentation.
OTC minimums{{ fee.F12i }} per ticket, for individuals, businesses and institutions.
Funding & timing
How can I fund?Fund in CAD by Interac e-Transfer or wire; receive CAD by Interac e-Transfer, wire or EFT. USD in Canada: wire only, both ways. Crypto deposits in supported assets.
How long does verification take?Individuals: most approvals automatic within {{ fee.F42i }}; manual reviews within one business day. Businesses (KYB): {{ fee.F42b }} once documents are complete.
How long until crypto reaches my wallet?Typically within 15 minutes of funds being credited for BTC, ETH, USDC and USDT, subject to network conditions.
How long do CAD withdrawals take?EFT and Interac e-Transfer typically the same business day for requests before {{ fee.F41i }}; otherwise next business day.
Security & regulation
Is 2FA required?Yes, on every account. Withdrawals to new addresses are confirmed by email.
Is TokenNest registered?FINTRAC MSB M23982356 (virtual currency dealing), Revenu Québec MSB licence 21285, incorporated in BC (BC1420455). See Compliance.
Which countries do you serve?Clients: Canadian residents and Canadian-incorporated companies. We do not serve US persons for trading. Excluded payee jurisdictions are listed on the Compliance page.
For businesses
Which KYB documents do you need?Certificate of incorporation, register of directors, beneficial owners at 25% or more, proof of business address, ID for each authorised signatory, and a description of expected activity.
When do payees receive funds?Cross-border batches funded before {{ fee.F41b }} typically pay out the same business day; payees see USDC in their wallet within minutes of the payout run.
Which countries can we pay?Any jurisdiction not on the excluded list; stablecoin payout countries and local-currency partner corridors are listed on the cross-border page.
Which countries can't we pay?Jurisdictions under comprehensive Canadian sanctions (incl. Russia, Belarus, Iran, North Korea, Syria, Myanmar) and FATF call-for-action jurisdictions. [Additional exclusions to confirm.]
Can you give my bank a compliance pack?Yes — registration confirmations, AML/KYC programme summary and account transaction records, on request.

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